Returns & Exchanges

We want you to love your Ooni. If you are not satisfied, you can return your products within 60 days of purchase through our Great Pizza Guarantee.

Return Process

• 1.
  Initiate Return

  Visit our online return portal and enter your order number and zip code.

• 2.
  Pack Your Items

  Securely pack the products in their original packaging, ensuring all components are included.

• 3.
  Attach Label

  Print the prepaid shipping label provided via email and affix it to your package.

• 4.
  Drop Off

  Take your package to the nearest authorized carrier location. Your refund will be processed upon inspection.